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frequently asked questions

What is the handwriting upgrade?
For our "write-in" scratch-off greeting cards, we offer the option to add a short hand-lettered message under the scratch-off area. Lindsay will hand-letter your message. Please keep your message short and sweet! Your card will come unstickered so you have the opportunity to review the message before putting the sticker on! A small up-charge will apply. 

Are your products available for wholesale purchase?
Yes! Please contact us at wholesale@inklingspaperie.com to learn more about Inklings Wholesale and to tell us a bit more about your shop!

I'm worried that my order may not arrive in time!
Standard-shipped orders within the U.S. typically arrive within 7-10 business days. International orders can take anywhere from 2-4 weeks. We do offer some optional shipping upgrades when you are checking out. If your order is time-sensitive, please see our shipping policies for a detailed estimate on shipping times, and consider a shipping upgrade when you are checking out. We offer Priority and Express shipping upgrade options as you are checking out.

I'm ordering scratch-off games. Can I specify a different number of winners?
We can absolutely customize your order to include the exact number of winners in total that you need. If you're ordering a standard quantity in our shop (increments 12 or 24), all you need to do is let us know how many winners you'd like in your buyer notes. The remaining cards will be non-winners. We package the winning cards separately for you to shuffle in.

Can you customize the wording and/or the colors on your cards?
Unfortunately at this time, the cards are only offered as shown. We have our cards professionally printed using a special process. This also allows us to offer products that are printed with soy-based inks on paper made from sustainably harvested trees! This process however prevents us from being able to alter the designs or print custom colors at this time. Sorry to disappoint!

Can you print a Printable Collection download for me?
At this time, we only offer our collections as printable files. We find that offering them as an instant download makes them much more affordable, and gives you the option to either have them printed at a local print shop, or on your home printer. The files include detailed instructions on printing and assembly for your convenience.

Which (scratch-off) cards are the winners?
24-packs come standard with three (3) winners. We package winning cards in their own clear cellophane envelope. You should find this at the back of your stack of cards, within the larger plastic pillow envelope. If you purchased a large quantity of cards, your winning cards should be located within just one of the envelopes you received. 12-packs come standard with one (1) winner, which is located at the top of your stack of cards. If you've already shuffled your cards, contact us. In most cases, we have built a small "tell" in the winning cards to allow you to differentiate them!

Are your paper goods sustainably produced?
Yes! We love the earth, and want to keep it beautiful and green! All of our paper goodies are mindfully printed with soy-based inks on paper made from sustainably harvested trees so you can feel good about what you're ordering.

Still have more questions? We're here to help! Our contact page is the best way to reach us.
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